Warranty Policy

Warranty Policy

 

1. Overview

At Paras Market, we care about your satisfaction and want you to shop with confidence.
This Warranty Policy outlines the warranty coverage for products purchased through our website www.parasmarket.com.

Our goal is to ensure that every product you buy meets the highest standards of quality and reliability.

2. Warranty Coverage

Warranty coverage depends on the type and condition of the product you purchase:

🖥️ Electronics (New)

• All new electronics (such as laptops, tablets, and mobile phones) may include a limited warranty provided by either:
  • The manufacturer, or
  • Paras Market, where manufacturer coverage is unavailable.
• Warranty coverage typically includes defects in materials or workmanship under normal use.

Warranty Period: Usually 6 to 12 months (depending on brand or product type).
Exact coverage details are mentioned on the product page or in the invoice.

⚙️ Electronics (Used / Refurbished)

• Used or refurbished electronics are sold “as-is”, and may have limited or no warranty unless explicitly stated on the product page.
• In some cases, Paras Market may offer a 7-day testing or replacement guarantee for used devices to ensure functionality upon delivery.

👕 Clothing (Men, Women & Children)

• Clothing items do not include a manufacturer warranty, but Paras Market ensures every product is quality-checked before dispatch.
• Warranty does not cover:
  • Color fading due to washing or exposure
  • Wear and tear from normal use
  • Size or fitting issues after washing

🌸 Perfumes & Personal Care Products

• Due to the nature of these products, no warranty or exchange is provided unless the item arrives damaged or incorrect.
• Customers must report issues within 48 hours of delivery.

3. What’s Not Covered

The warranty does not cover:

• Physical damage, water damage, or misuse
• Unauthorized repairs or modifications
• Accidental or intentional damage
• Software issues (unless related to a hardware defect)
• Normal wear and tear or cosmetic defects

4. Claim Procedure

If your product is under warranty and you experience an issue:

1. Contact our support team at 📧 support@parasmarket.com or 📞 +971 58 978 9301
2. Provide the following:
   • Order Number
   • Product Name
   • Issue Description (with clear photos or video, if possible)
3. Our team will review your claim and confirm whether it qualifies for warranty service.
4. If approved, we’ll arrange for repair, replacement, or store credit, depending on the situation.

5. Warranty Service Timeline

• Warranty claim review: 2–3 business days
• Repair or replacement process: 7–14 business days, depending on product type and availability

We’ll keep you informed throughout the process.

6. Shipping & Inspection

• Customers may need to return the product to Paras Market for inspection.
• If the issue is covered by warranty, return shipping may be free of charge.
• If the issue is not covered, the customer is responsible for shipping costs.

7. Disclaimer

Paras Market reserves the right to:

• Deny claims that do not meet warranty conditions.
• Modify or update this policy at any time without prior notice.

All warranty claims are subject to verification and approval by Paras Market.

8. Contact Us

For any warranty-related questions or claims, please contact:

📧 support@parasmarket.com
📞 +971 58 978 9301
🌐 www.parasmarket.com